Laptop Repair Request
Where is my laptop's sn:
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Serial Number
{{productInfo.model}}
Warranty Status
Check Warranty
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Problem Description
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consultation
External mechanism parts and appearance issue
Camera issue
Charger / Battery issue
KB / Touchpad issue
Display issue
Sound / Audio issue
Power on/off issue
Touch Screen issue
Software / OS error
I/O Function / data transmission issue
File Log Upload (Allowed file type: txt. json, Maximum file size: 3MB.)
Please upload the relevant log files to assist our engineering team in analyzing system or device issues.
Invoice Upload (Allowed file type: jpg, png, pdf. Maximum file size: 3MB)
Failure Photo Upload (Allowed file type: jpg, png. Maximum file size: 3MB.)
Laptop Login Id
Laptop Login Password
Service Center Information
United States
Country
USA GIGABYTE Service Center
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Service Center
Service Center Information
Contact Information
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First Name
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Last Name
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Email address
*
Phone Number
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City
Please select
AK Alaska
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AR Arkansas
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IN Indiana
KS Kansas
KY Kentucky
LA Louisiana
MA Massachusetts
MD Maryland
ME Maine
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MO Missouri
MP Northern Mariana Islands
MS Mississippi
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NC North Carolina
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NE Nebraska
NH New Hampshire
NJ New Jersey
NM New Mexico
NV Nevada
NY New York
OH Ohio
OK Oklahoma
OR Oregon
PA Pennsylvania
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SC South Carolina
SD South Dakota
TN Tennessee
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UT Utah
VA Virginia
VI Virgin Islands
VT Vermont
WA Washington
WI Wisconsin
WV West Virginia
WY Wyoming
State
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ZIP Code
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Address1
Address2
Please select
FEDEX Standard Overnight
FEDEX 2 DAYS
FEDEX 3 DAYS
UPS Standard Overnight
UPS 2 DAYS
UPS 3 DAYS
UPS GROUND
US POSTAL SERVICE
Return Method
UPS/FedEx Account
We generally use UPS Ground to return packages back to you. If you need to upgrade your shipping, please select the service you wish and provide your carrier account number.
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Remark
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Warranty Information
The personal data in the notebook may be lost due to repairing purpose or the system restoring process.
Consumers need to complete the backup of personal data before the product is sent for repair.
During the repair process, GIGABYTE/AORUS will not be responsible for personal data safety and rescue.
Please agreen for our repair technician to properly diagnose your computer issue(s), we need to power-on, and boot to your installed OS. This will require any login ID and/or password you may have created. We highly suggest you leave your Windows login password blank. Should you not wish make changes, please list your login information below? Please note that if we are not able to log into your Windows account, our repair technician may likely reformat your computer to the factory Windows, thus all data and applications will be lost.
The product warranty has expired. Inspection and repair of the out-of-warranty product will be charged. If repairs are abandoned, inspection fees may be charged. If you have an invoice for warranty verification, kindly upload the invoice file.
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